Start Residential Water Service

To establish residential service, please email, or mail the required documentation as listed below. A standard 5/8” or 3/4” residential meter will supply a single-family residence. 

Some Texas Water Co areas also provide wastewater services or bill for a third-party provider.  

Please see our wastewater page for more details.  

To Start Service with an Existing Residential Connection

• Email the completed Service Application & Agreement to customerservice@txwaterco.com
• Provide current valid photo identification (for each party listed on the application)
• Provide proof of ownership or tenancy. We accept these documents:
  • HUD Statement / Buyers Summary Statement
  • Closing Disclosure
  • Warranty Deeds
  • Lease Agreement
• Review the Customer Service Inspection Agreement

To Start New Residential Connections / Construction

In certain areas, a new service inquiry may be required to determine the location of the main transmission line. 

• Submit the Service Application & Agreement to newservice@txwaterco.com
• Submit current valid photo identification for the primary applicant or Tax ID
• Submit the Water Service Sizer Questionnaire  (Please fill the form in its entirety as this helps to calculate your water needs)
• Submit the Customer Service Inspection Agreement (Please notate the estimated move-in date under CSI Due Date)
• Submit proof of ownership- The owner's name must match up with the Service Application and documents listed below.
  • We accept these documents:
    • HUD Statement / Buyers Summary Statement
    • Closing Disclosure
    • Warranty Deeds

Once all documents are received, we will contact you with cost information, account number, and payment instructions.

Payment for new (non-existing service) connections may be made online, through our drop box, or by mail. 

If paying by mail, please send your payment to:

Texas Water Co
ATTN: Water Service
PO Box 1742
Canyon Lake, TX 78133